In January, USDOT said it planned to seek higher penalties for airlines violating consumer protection rules, vowing to "deter future misconduct by seeking higher penalties that would not be viewed as simply a cost of doing business. A new airport tracker by T&E, ODI and ICCT attributes for the first time the emissions coming from flights departing airports across the world Lufthansa, BA. USDOT said since March 2020, it received more than 750 complaints alleging LATAM, the biggest carrier in Latin America, failed to provide timely refunds for U.S. ![]() Last month, USDOT fined LATAM Airlines Group (LTM.SN) $1 million after the airline and affiliates over delayed refunds. USDOT has been fining airlines it says failed to provide timely refunds. The airline said Thursday that "at the height of the unprecedented pandemic – when we were unfortunately forced to cancel thousands of flights and close some call centers due to government restrictions – our customers experienced slightly longer wait times to reach customer service teams." USDOT said consumers were unable to get through to customer service agents when calling the carrier for several months because British Airways failed to maintain adequate customer service phone lines. USDOT said the fine "establishes a strong deterrent to future similar unlawful practices by British Airways and other carriers."īritish Airways said it acted lawfully at all times and offered customers flexibility to rebook travel or claim refunds if flights were canceled. USDOT said it would credit British Airways $550,000 toward the penalty because the airline in 20 issued more than $40 million in refunds to customers with nonrefundable tickets. Travel Travel News Best British Airways deals 2023: Spring sale slashes beach holidays, upgrades and more By Aimee Robinson 09:33, Sat, UPDATED: 17:55, Sat, Bookmark. British Airways, which is owned by IAG (ICAG.L), denied the allegations. However, seeing strong demand, the airline has added five more cities through April 2024. ![]() ![]() The first flight will leave London Gatwick for Sharm El Sheikh on November 3rd, followed by Las Palmas on November 22nd. Since March 2020, USDOT received over 1,200 complaints alleging British Airways failed to provide timely refunds. British Airways is staging flights to five short- and medium-haul destinations in Europe and North Africa that cater to leisure traffic. Transportation Department (USDOT) said on Thursday it is fining British Airways $1.1 million for failing to provide timely refunds to passengers for flights to and from the United States during the COVID-19 pandemic. What makes so great flying with us Extra leg space in all our flights 1 o 2 free hold luggage Meals included in all our flights Entertainment on board.
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